Frequently Asked

Questions

Need Help? We've got you covered!

Do fibers look natural?

If you’ve got thin hair your hair will look thicker. If you have a heavily receded hairline this isn’t the product for you. The product needs to have some hair to cling on to block visibility of the scalp.

Do fibers wash out or rub out?

In light rain it will survive. Heavy rain it will wash out. Showering with a shampoo will completely remove the product. 

Density fibers rub in rather than rub out, you gotta give it a quick rub to evenly spread it.

In areas with less density it’ll be easier to fall out. 

What is the return policy?

All of our products have a 30-day return policy. If you are unhappy with your order please Contact Us and we'll make it right. 

Where do you ship from?

All of our products are shipped from our warehouse in Toronto, Ontario.

Do you ship internationally?

Currently we only ship to Canada and USA. 

My tracking says delivered but it hasn't arrived

Once the order has been shipped, we rely on the courier to deliver your package in a timely manner.


If your order has still not arrived 24 hours after the delivery confirmation, please reach out to us so that we can further assist you in retrieving your order. 

When will my order be shipped?

Orders are typically shipped within 1-3 business days. You will receive an email as soon as your order is sent out. 

How long does shipping take?

Most orders within Canada arrive within 3-5 business days. Depending where you are located orders can take up to 10 business days to arrrive.


You will receive the tracking information once your order ships. 

What is the money back guarantee?

Our money back guarantee means you can confidently try us out knowing that if you don't love us, you'll get your money back.